A popular retailer of mattresses and bedding, Mattress Firm, has recently issued a recall for their adjustable bases due to safety concerns. This recall affects thousands of customers who have purchased these bases for their beds, potentially putting them at risk for fire, electric shock, falls, and injuries. If you own a Mattress Firm adjustable base, it is important to understand the details of this recall to ensure the safety of you and your loved ones.Recall of Mattress Firm Adjustable Bases
Recall of Mattress Firm Adjustable Bases
The recall of Mattress Firm adjustable bases was issued due to a fire hazard caused by the base's motor. It has been reported that the motor can overheat, leading to a potential fire hazard in the bedroom. This poses a serious risk to the safety of anyone using the base, as well as the surrounding furniture and property. The recall was initiated after multiple reports of fires caused by these bases were received.Mattress Firm Recalls Adjustable Bases Due to Fire Hazard
Mattress Firm Recalls Adjustable Bases Due to Fire Hazard
In addition to the fire hazard, Mattress Firm adjustable bases have also been recalled due to the risk of electric shock. It has been found that the power supply unit of the base can short circuit, posing a serious risk of electric shock to anyone using the base. This can result in serious injuries or even fatalities, making it crucial for customers to take action if their base is affected by the recall.Mattress Firm Recalls Adjustable Bases Due to Electric Shock Hazard
Mattress Firm Recalls Adjustable Bases Due to Electric Shock Hazard
The third reason for the recall of Mattress Firm adjustable bases is due to a potential fall hazard. It has been reported that the base can collapse unexpectedly, causing anyone on the bed to fall and potentially sustain injuries. This is a major concern for anyone who uses these adjustable bases, especially for elderly or disabled individuals who may have difficulty getting up after a fall.Mattress Firm Recalls Adjustable Bases Due to Fall Hazard
Mattress Firm Recalls Adjustable Bases Due to Fall Hazard
Aside from the risk of fire, electric shock, and falls, the recall of Mattress Firm adjustable bases also includes the risk of other types of injuries. It has been reported that the base's massage feature can malfunction and cause injuries to the user's head, neck, and shoulders. This poses a serious concern for customers who trust Mattress Firm for their comfort and safety while sleeping.Mattress Firm Recalls Adjustable Bases Due to Injury Hazard
Mattress Firm Recalls Adjustable Bases Due to Injury Hazard
If you own a Mattress Firm adjustable base, it is important to know the details of this recall to ensure the safety of your household. The recall affects several models of adjustable bases sold by Mattress Firm between 2015 and 2020. These bases were sold in stores and online, and the affected models can be identified by their serial numbers which can be found on the base's metal frame.Mattress Firm Adjustable Base Recall: What You Need to Know
Mattress Firm Adjustable Base Recall: What You Need to Know
To check if your Mattress Firm adjustable base is affected by the recall, you can refer to the list of affected models and serial numbers provided by the company on their website. You can also contact the manufacturer directly to confirm if your base is included in the recall. It is important to take action immediately if your base is affected to ensure the safety of yourself and your loved ones.Mattress Firm Adjustable Base Recall: How to Check if Your Base is Affected
Mattress Firm Adjustable Base Recall: How to Check if Your Base is Affected
If your Mattress Firm adjustable base is included in the recall, the first step to take is to stop using the base immediately. Unplug the base from the power source and contact Mattress Firm to schedule a free in-home repair or replacement. The company is also offering a full refund or store credit for customers who do not want to keep their base after the repairs have been made.Mattress Firm Adjustable Base Recall: Steps to Take if Your Base is Affected
Mattress Firm Adjustable Base Recall: Steps to Take if Your Base is Affected
As a customer affected by the recall, you may be eligible for compensation for any damages or injuries caused by the faulty base. Mattress Firm is also offering replacement bases for affected customers, which will be delivered and installed for free. It is important to contact the company to discuss your options and ensure that you are properly compensated for any inconvenience or harm caused by the recalled base.Mattress Firm Adjustable Base Recall: Compensation and Replacement Options
Mattress Firm Adjustable Base Recall: Compensation and Replacement Options
If you have any questions or concerns about the Mattress Firm adjustable base recall, the company has provided a list of frequently asked questions on their website. You can also contact their customer service department for more information or assistance with the recall process. It is important to stay informed and take action promptly to ensure the safety of your household.Mattress Firm Adjustable Base Recall: Frequently Asked Questions
Mattress Firm Adjustable Base Recall: Frequently Asked Questions
Mattress Firm Recalls Adjustable Bases Due to Potential Safety Hazards
What You Need to Know
Mattress Firm, one of the largest mattress retailers in the United States, has recently issued a recall for certain models of their adjustable bases. This recall comes after multiple reports of malfunctioning bases causing safety hazards for consumers. If you own an adjustable base from Mattress Firm, it is important to check if your model is affected by this recall and take the necessary precautions to ensure your safety and the safety of your loved ones.
The Affected Models
The recall affects approximately 120,000 adjustable bases sold in the United States and Canada between 2015 and 2020. The affected models include the S-Cape 2.0, S-Cape + 2.0, Prodigy 2.0, Prodigy + 2.0, and 4 models from the Simplicity 3.0 adjustable base series. These bases were sold at Mattress Firm stores, online, and through other retailers such as Amazon and Wayfair.
The Potential Safety Hazards
According to the Consumer Product Safety Commission (CPSC), the bases are at risk of becoming stuck in an upright position, which could potentially trap a person underneath and cause injuries. There have been over 100 reports of this issue, including one incident where a consumer was trapped for hours before being rescued. In addition, the bases have also been reported to have electrical malfunctions, which could pose a fire hazard.
What to Do if You Own an Affected Model
If you own one of the affected models, it is important to stop using it immediately and contact Mattress Firm for a free repair kit. The kit includes replacement parts that will prevent the base from becoming stuck in an upright position. Mattress Firm is also offering a full refund for those who are not comfortable with the repair kit or if their base is unable to be repaired.
Ensuring Your Safety and Peace of Mind
At Mattress Firm, the safety and well-being of our customers is our top priority. We apologize for any inconvenience this recall may cause and we are committed to providing a safe and quality product to our customers. If you have any questions or concerns, please contact our customer service team at [insert contact information]. We appreciate your continued support and understanding.
