Best 98+ Inspiring Ashley Furniture Mattress Return Policy For Every Budget

Ashley Furniture Mattress Return Policy

Ashley Furniture is a well-known furniture retailer that offers a wide selection of mattresses for all sleep preferences. However, like any other retailer, sometimes a customer may need to return or exchange their mattress. In this article, we will take a look at the top 10 things you need to know about the Ashley Furniture mattress return policy.

1. Ashley Furniture Return Policy

First and foremost, it is important to understand Ashley Furniture's overall return policy. According to their website, customers have 30 days from the date of delivery or pickup to return or exchange their mattress. This policy applies to both online and in-store purchases.

2. Ashley Furniture Mattress Return Process

If you have decided to return or exchange your Ashley Furniture mattress, the process is fairly simple. You can start by contacting the customer service team either by phone or email. They will guide you through the next steps, which may include providing proof of purchase and arranging for the mattress to be picked up from your home.

3. Ashley Furniture Mattress Return Timeframe

As mentioned earlier, customers have 30 days from the date of delivery or pickup to return or exchange their mattress. It is important to note that this timeframe is strictly enforced, so it is recommended to initiate the return process as soon as possible.

4. Ashley Furniture Mattress Return Requirements

In order to qualify for a return or exchange, the mattress must be in its original condition and packaging. This means it cannot be stained, damaged, or soiled in any way. Additionally, all tags and labels must still be attached to the mattress.

5. Ashley Furniture Mattress Return Fees

There are no fees associated with returning or exchanging an Ashley Furniture mattress within the 30-day window. However, if the mattress is not in its original condition or packaging, a restocking fee may apply.

6. Ashley Furniture Mattress Exchange Policy

If you have decided to exchange your Ashley Furniture mattress for a different one, the process is similar to a return. However, in this case, you will also need to pay the difference in price between the two mattresses. If the new mattress is cheaper, you will receive a refund for the difference.

7. Ashley Furniture Mattress Warranty

Every Ashley Furniture mattress comes with a limited warranty. The length of the warranty may vary depending on the specific mattress model. It is important to read the warranty information carefully to understand what is covered and for how long.

8. Ashley Furniture Mattress Return Shipping

If you are returning or exchanging your Ashley Furniture mattress, you will not be responsible for any shipping fees. The company will arrange for the mattress to be picked up from your home at no cost to you.

9. Ashley Furniture Mattress Return Locations

If you made your purchase in-store, you can return or exchange your mattress at any Ashley Furniture location. However, if you made your purchase online, you will need to contact customer service to initiate the return process. They will provide you with the nearest location to drop off the mattress or arrange for it to be picked up from your home.

10. Ashley Furniture Mattress Return Exceptions

While Ashley Furniture has a generous return policy, there are a few exceptions to keep in mind. Customized or personalized mattresses cannot be returned or exchanged. Additionally, mattresses that have been used in a commercial setting are not eligible for return or exchange.

Overall, the Ashley Furniture mattress return policy is customer-friendly and straightforward. As long as you follow the guidelines and meet the requirements, the process should be smooth and hassle-free. If you have any questions or concerns, do not hesitate to contact their customer service team for assistance.