Explore 62+ Inspiring Serta Pure Escape Mattress Warranty Not To Be Missed

If you're in the market for a new mattress, chances are you've come across the Serta Pure Escape mattress. This luxurious and comfortable mattress is known for its high-quality materials and advanced technology. But before you make your purchase, it's important to understand the warranty that comes with it. In this section, we'll go over all the important information you need to know about the Serta Pure Escape mattress warranty.

The Serta Pure Escape mattress comes with a 10-year limited warranty. This means that for a period of 10 years from the date of purchase, Serta will replace or repair your mattress if it has any defects in materials or workmanship. The warranty is valid for the original purchaser of the mattress and is non-transferable.

The Serta Pure Escape mattress warranty covers any defects in materials or workmanship, including issues with the mattress cover, foam layers, and support system. This includes sagging or indentations deeper than 1.5 inches, cracks or splits in the foam, and any manufacturing defects in the cover.

If you believe your Serta Pure Escape mattress is covered under warranty, you can file a claim by contacting Serta's customer service team. They will ask for proof of purchase and may require you to send photos of the issue. If the claim is approved, Serta will either repair or replace your mattress free of charge.

To ensure your warranty is valid, it's important to register your Serta Pure Escape mattress within 120 days of purchase. You can register your mattress online or by mailing in the warranty card that comes with your mattress. Registration allows Serta to keep track of your purchase and makes the warranty process smoother in the future.

Here are some common questions about the Serta Pure Escape mattress warranty:

Q: Can I return my mattress if I am not satisfied?

A: Serta offers a 90-night trial period for their mattresses. If you are not satisfied with your Pure Escape mattress within this period, you can return it for a full refund.

Q: Does the warranty cover normal wear and tear?

A: No, the warranty does not cover normal wear and tear, such as changes in mattress firmness or comfort.

Q: Can I use a heating pad on my Serta Pure Escape mattress?

A: No, using a heating pad or electric blanket on your mattress can void the warranty.

The Serta Pure Escape mattress warranty is valid for 10 years from the date of purchase. It covers any defects in materials or workmanship and is non-transferable to a new owner. The warranty is also prorated, meaning that after 5 years, you may be responsible for a percentage of the repair or replacement costs.

To ensure your Serta Pure Escape mattress warranty remains valid, it's important to properly care for and maintain your mattress. Here are some tips:

1. Use a mattress protector: A waterproof and breathable mattress protector can help prevent stains and spills, keeping your mattress in good condition.

2. Rotate your mattress: Serta recommends rotating your mattress every 3-6 months to promote even wear and prolong its lifespan.

3. Avoid jumping on the mattress: Excessive jumping or other rough handling of the mattress can cause damage and void the warranty.

There are some circumstances that are not covered under the Serta Pure Escape mattress warranty. These include but are not limited to:

- Normal wear and tear

- Damage caused by misuse or abuse of the mattress

- Stains, burns, or other damage caused by improper cleaning or maintenance

- Damage from using an improper foundation or bed frame

- Comfort preference changes

If you have any questions or need to file a warranty claim for your Serta Pure Escape mattress, you can contact Serta's customer service team by phone or email. They are available to assist you Monday-Friday from 9am-5pm EST.

In conclusion, the Serta Pure Escape mattress warranty provides coverage for 10 years and protects against defects in materials and workmanship. By properly caring for your mattress and registering it within 120 days of purchase, you can ensure your warranty remains valid. And in the unlikely event that you encounter any problems, Serta's customer service team is there to help. Now, you can rest easy knowing your Serta Pure Escape mattress is backed by a reliable warranty.