Uncover 56+ Alluring Complaints Against Mattress Firm Voted By The Construction Association

If you've ever shopped for a mattress, chances are you've come across Mattress Firm. With over 3,500 locations across the United States, it's one of the largest mattress retailers in the country. However, despite its popularity, Mattress Firm has faced numerous complaints from customers, especially on the Better Business Bureau (BBB) website.

The BBB, a non-profit organization that helps consumers find trustworthy businesses, has received over 500 complaints against Mattress Firm in the last three years alone. These complaints range from delivery and product issues to problems with billing and customer service.

"I purchased a mattress from Mattress Firm and it was delivered two weeks late. When it finally arrived, it had a huge stain on it. When I contacted customer service, they were unhelpful and refused to give me a refund," one customer wrote in their complaint on the BBB website.

Many customers have also reported issues with the warranty and return policies of Mattress Firm, claiming that the company does not honor them as promised.

If you're considering buying a mattress from Mattress Firm, it's important to do your research and read the complaints on the BBB website before making a decision.

Another popular website for consumer reviews and complaints is Consumer Affairs. And just like the BBB, Mattress Firm has received a 1-star rating on this platform based on over 300 reviews.

Customers on Consumer Affairs have reported similar issues as those on the BBB website, including problems with delivery, customer service, and product quality. Many have also expressed frustration with the company's high-pressure sales tactics and lack of transparency.

"After purchasing a mattress from Mattress Firm, I found the same exact mattress for a lower price at another store. When I tried to return it as per their price match guarantee, they refused and told me I had to pay a restocking fee. This is not what they promised," one customer wrote in their review.

With such a low rating on Consumer Affairs, it's clear that Mattress Firm has a lot of work to do to improve their customer satisfaction and trust.

Yelp is another popular website for consumer reviews, and Mattress Firm has a 1.5-star rating on this platform based on over 2,000 reviews.

Customers on Yelp have shared similar experiences as those on the BBB and Consumer Affairs websites, with many citing issues with delivery, customer service, and product quality. Some have even reported being charged for products or services they did not receive.

"I ordered a mattress from Mattress Firm and was told it would be delivered in a week. It ended up taking over a month and when it finally arrived, it was the wrong size. When I contacted customer service, they were rude and unapologetic," one customer shared on Yelp.

Based on the numerous negative reviews on Yelp, it's clear that Mattress Firm has a lot of unhappy customers who have had negative experiences with the company.

Ripoff Report is a website where consumers can report scams, fraud, and other unethical business practices. Unfortunately, Mattress Firm has not escaped the complaints on this platform either.

There are over 50 complaints against Mattress Firm on Ripoff Report, with customers sharing their experiences of being misled, overcharged, and treated unfairly by the company.

"I purchased a mattress from Mattress Firm and was told there was a promotion for a free pillow. When I received my bill, I was charged for the pillow. When I called to get a refund, I was told the promotion had ended and I couldn't get my money back. This is false advertising," one customer wrote in their complaint on Ripoff Report.

These complaints on Ripoff Report serve as a warning for potential customers to be cautious when dealing with Mattress Firm.

As the name suggests, Pissed Consumer is a website where customers can vent their frustrations and share their negative experiences with businesses. And as expected, Mattress Firm has a large number of complaints on this platform.

With over 1,200 reviews and a 1.5-star rating, it's clear that many customers are not satisfied with their experiences at Mattress Firm. The most common complaints revolve around delivery issues, customer service, and product quality.

"I ordered a mattress from Mattress Firm and was told it would be delivered within a week. It took them over a month to deliver it, and when it finally arrived, it was damaged. When I called to get a replacement, I was put on hold for hours and no one ever picked up," one customer shared on Pissed Consumer.

These complaints on Pissed Consumer highlight the need for Mattress Firm to improve their customer service and product quality to regain their customers' trust.

In addition to individual complaints, Mattress Firm has also faced several class-action lawsuits in recent years. These lawsuits are filed on behalf of a group of people who have been affected by the same issue.

One notable class-action lawsuit against Mattress Firm was filed in 2017, alleging that the company was using deceptive sales techniques to overcharge customers. The lawsuit claimed that Mattress Firm would advertise false discounts and manipulate prices to make customers believe they were getting a better deal.

Another class-action lawsuit against Mattress Firm was filed in 2019, claiming that the company was not honoring their warranty and return policies as promised to customers.

These lawsuits serve as a warning for Mattress Firm to be transparent and honest in their business practices to avoid facing legal action in the future.

Reddit is a popular online forum where users can discuss various topics and share their opinions and experiences. On the subreddit r/Mattress, many customers have shared their complaints and negative experiences with Mattress Firm.

Some of the most common complaints on Reddit revolve around delivery delays, issues with customer service, and poor product quality. Many customers have also expressed frustration with the high prices and lack of transparency at Mattress Firm.

"I purchased a mattress from Mattress Firm and was told it would be delivered in a week. It took them over three weeks to deliver it, and when it finally arrived, it had a strong chemical smell that made it impossible to sleep on. When I tried to return it, I was told I had to pay a restocking fee," one customer shared on Reddit.

These complaints on Reddit serve as a warning for potential customers to be cautious when considering purchasing a mattress from Mattress Firm.

Twitter is another popular platform for customers to share their complaints and opinions about businesses. And Mattress Firm has not escaped the wrath of unhappy customers on this platform either.

Customers have taken to Twitter to express their frustrations with Mattress Firm's poor customer service, delivery issues, and product quality. Some have even shared pictures of damaged or defective mattresses they received from the company.

"I bought a mattress from Mattress Firm and it was delivered with a huge stain on it. When I contacted customer service, they were unhelpful and refused to give me a refund. Do not buy from this company," one Twitter user wrote.

These complaints on Twitter highlight the need for Mattress Firm to address their customers' concerns and improve their overall customer satisfaction.

With over 1.4 million followers on Facebook, Mattress Firm has a large presence on this social media platform. However, their Facebook page is not immune to complaints and negative reviews from dissatisfied customers.

Many customers have taken to the comments section on Mattress Firm's Facebook posts to share their negative experiences with the company. Some have even shared screenshots of their conversations with customer service representatives, showcasing the company's lack of empathy and unhelpfulness.

"I ordered a mattress from Mattress Firm and it was delivered two weeks late. When it finally arrived, it had a huge tear in it. When I contacted customer service, they told me it was my fault and refused to give me a refund. This is ridiculous," one customer wrote on Facebook.

These complaints on Facebook serve as a warning for potential customers to be cautious when considering purchasing a mattress from Mattress Firm.

Consumer Reports is a non-profit organization that provides unbiased product ratings and reviews to help consumers make informed decisions. Unfortunately for Mattress Firm, they have received a 1-star rating on this platform based on over 1,200 reviews.

Customers on Consumer Reports have shared their dissatisfaction with Mattress Firm's delivery and customer service, as well as the high prices and poor product quality. Many have also reported issues with the company's return and warranty policies.

"I purchased a mattress from Mattress Firm and it was delivered with a huge tear in it. When I tried to return it, they refused and told me it was my fault. This is unacceptable," one customer wrote in their review on Consumer Reports.

With such a low rating on Consumer Reports, it's clear that Mattress Firm has a lot of work to do to improve their reputation and regain their customers' trust.